Lucy Cassidy's contribution to the keynote speech at the Microsoft Business forward event at the Emirates stadium on 22th June 2017

Lucy was invited to present as a case study of employee empowerment, demonstrating how the Virtual Fracture Clinic, a grass roots service transformation, impacts patients and staff while having a significant financial impact. The video (hyperlinked in the picture below) is 2 hours long but you can see Lucy from 13.20 - 20 minutes.



Lucy Cassidy's presentation at the Microsoft Dynamics Event May 2017

The 27 minute video below gives an overview of the Virtual Fracture Clinic development from concept to current day implementation. Demonstrating how the team uses digital technology to re-design a service with the patient at the heart of the model.




Taking Virtual Clinics from concept to completion

Monday 27 Feb 2017 at 09:00 - 16:00

Royal Sussex County Hospital, Eastern Road, Brighton, BN2 5BE

As recent winners of the NHS innovation and AHA awards 2016 BSUH have decided to run a conference to show exactly how to move from concept to completion of a virtual clinic with the support of digital technology.  The conference is for clinicians in any area who are interested in setting up virtual clinics.

For further information about the conference please see our event booking page.




NHS Innovation Challenge Prize

  Winner of Best Practice Adoption Challenge









Advancing Healthcare Awards

   Overall AHP Winner 2016

   Winner of Category 10:

   The Chief Allied Health Professions Officer's award 

   for Entrepreneurship 2016














European Hospital Journal Vol. 26 Issue 5/17 page 7 Oct/Nov 2017 Virtual fracture clinic boots patient care

Computer Buisness




Healing broken bones with Microsoft Dynamics 365



How an idea built on web freebies and low-cost tools evolved into a virtual NHS clinic

NHS England January 2017

AHP in Action Report - full report

VFC Case Study - specific details published by CSP

UKAuthority January 2017 Virtual Fracture Clinic plans for patient portal

3M Press  Releases

September 2016  Vitual Fracture Clinic delivers significant NHS savings
The Guardian August 2016  Virtual fracture clinics enable patient to receive care online
The CQC Report August 2016

 The inspection also highlighted areas of outstanding practice, including:

  • The virtual fracture clinic had won an NHS award for innovation. It enabled patients with straightforward breaks in their bones to receive advice from a specialist physiotherapist by telephone. It reduced the number of hospital attendances and patients could start their treatment at home.
Talkback May 2016  Fracture clinic's Lucy wins yet another award! - Only available on BSUH intranet
BSUH Chief Executive newsletter May 2016

 Further national recognition for our Virtual Fracture Clinic

Huge congratulations to Lucy Cassidy and the Virtual Fracture Clinic team, who were the overall winners of this year's Advamcing Healthcare Awards for Allied Health Professionals and Healthcare Scientists for their work to "revolutionise the way people can be involved in their treatment and rehabilitation after a fracture".

The clinic involves Specialist Physiotherapists assessing x-rays online with an Orthopaedic Consultant to make a decision on the next steps of care. Patients recieve instructions over the phone about how to care for their injury and are provided with access to self management videos. The clinic has meant patients who were treated in A&E with a broken bone no longer have to come to hospital for face-to-face assessment. As well as the benefits to patient care, the clinic has also saved the Trust almost £600,000 and the judges said it is: 'A superb example of working together which will be a huge benefit for the NHS and empower patients to plan an active part in their own recovery.'

CSP April 2016  Virtual fracture clinic takes top healthcare award
CSP March 2016  'Advancing healthcare' judges shortist physios for awards
Talkback February 2016  Prestigious award for Virtual Fracture Clinic - Only available on BSUH intranet
BSUH Website February 2016  Prestigious award for innovative clinic
CSP January 2016  Physio-led services win prestigious NHS innovations award
Argus November 2015  Virtual fracture clinic cuts appointments and saves money
CSP November 2015  Physio-led virtual fracture clinic saves NHS £558,000
Talkback November 2015  Virtual fracture clinic proving big success - Only available on BSUH intranet
Talkback Spring 2014  Unique virtual fracture clinic improves service for patients

































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